Please read these Terms and Conditions thoroughly before accessing our Service.
Interpretation and Definitions
Interpretation
Capitalized terms have defined meanings below. These apply in both singular and plural forms.
Definitions
Application: The WellMe app provided by the Company
Application Store: Apple Inc.'s platform for distributing apps
Affiliate: An entity that controls, is controlled by, or is under common control with another (50%+ ownership)
Company: Urbanwall Mobile Limited, also referred to as "We," "Us," or "Our"
Device: Any device that can access the Service (e.g., smartphone)
Service: The Application
Terms and Conditions: The full agreement between you and the Company
Third-party Social Media Service: External content/services accessible through the Service
You: The person or entity using the Service
Acknowledgment
By using the Service, you agree to these Terms and our [Privacy Policy]. If you do not agree, do not access the Service.
You confirm you are at least 18 years old. Use by minors is not permitted.
Subscriptions
Subscription period
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
Subscription cancellations
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
If the Subscription has been made through an In-app Purchase, You can cancel the renewal of Your Subscription with the Application Store.
Billing
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
If the Subscription has been made through an In-app Purchase, all billing is handled by the Application Store and is governed by the Application Store's own terms and conditions.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Except when required by law, paid Subscription fees are non-refundable.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
If the Subscription has been made through an In-app purchase, the Application Store's refund policy will apply. If You wish to request a refund, You may do so by contacting the Application Store directly.
Free Trial
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
You may be required to enter Your billing information in order to sign up for the Free Trial.
If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
The Application may include In-app Purchases that allow you to buy products, services or Subscriptions.
More information about how you may be able to manage In-app Purchases using your Device may be set out in the Application Store's own terms and conditions or in your Device's Help settings.
In-app Purchases can only be consumed within the Application. If you make a In-app Purchase, that In-app Purchase cannot be cancelled after you have initiated its download. In-app Purchases cannot be redeemed for cash or other consideration or otherwise transferred.
If any In-app Purchase is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by You, investigate the reason for the fault. We will act reasonably in deciding whether to provide You with a replacement In-app Purchase or issue You with a patch to repair the fault. In no event will We charge You to replace or repair the In-app Purchase. In the unlikely event that we are unable to replace or repair the relevant In-app Purchase or are unable to do so within a reasonable period of time and without significant inconvenience to You, We will authorize the Application Store to refund You an amount up to the cost of the relevant In-app Purchase. Alternatively, if You wish to request a refund, You may do so by contacting the Application Store directly.
You acknowledge and agree that all billing and transaction processes are handled by the Application Store from where you downloaded the Application and are governed by that Application Store's own terms and conditions.
If you have any payment related issues with In-app Purchases, then you need to contact the Application Store directly.
Intellectual Property
All original content (excluding user content) belongs to the Company or its licensors. The Service is protected by copyright and trademark laws. Use of our branding requires written consent.
Links to Third-Party Sites
We are not responsible for content or practices of linked third-party sites. Use at your own risk and review their policies separately.
Termination
We may suspend or terminate your access at any time without notice, especially for violations of these Terms. Upon termination, your right to use the Service ends immediately.
Limitation of Liability
To the extent allowed by law, the Company and its suppliers are not liable for indirect, incidental, or consequential damages—such as loss of profits, data, business, privacy, or personal injury—arising from use or inability to use the Service, third-party tools, or related Terms, even if warned of possible harm.
Some regions do not allow certain exclusions, so these limits may not fully apply.
Disclaimer: "AS IS" and "AS AVAILABLE"
The Service is provided without warranties of any kind.
To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for purpose, and non-infringement.
We do not guarantee uninterrupted service or virus-free access.
Local laws may override some disclaimers.
Governing Law
These Terms are governed by the laws of the applicable country, excluding its conflict-of-law rules. Other regional or international laws may also apply based on your location.
Dispute Resolution
Please contact us first to resolve any Service concerns informally.
EU Residents
EU users retain protection under their local mandatory consumer laws.
U.S. Government Use
If used by the U.S. government, the Service qualifies as a "Commercial Item" under 48 C.F.R. §2.101.
U.S. Legal Compliance
By using the Service, you confirm that:
You are not located in a U.S.-sanctioned country or one supporting terrorism;
You are not on any U.S. government restricted list.
Severability and Waiver
Severability
If any part of these Terms is found unenforceable, it will be modified to reflect its intent as closely as possible. The rest remains in effect.
Waiver
Not enforcing a right does not waive it. A waiver for one instance does not apply to future cases.
Language
If these Terms are translated, the English version will govern in case of conflict.
Changes to Terms
We may update these Terms at any time. For significant changes, we'll provide 30 days' notice. Continued use of the Service means you accept the new Terms. If you disagree, stop using the Service.
Contact Information
For questions about these Terms, contact us: